Effective Date: 27 June 2025  PLFive Host ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including property management, hosting, and cleaning.

1. Who We Are PLFive Host is a premium property management and hosting service operating in the UK, Portugal, and beyond. Our services include short-term rentals, property maintenance, professional cleaning, and full guest management. If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: Email: contact@plfive.co.uk,  Phone: +447796917650 Address: Rua D Nuno Alvares Pereira, Numero 28- 1 DTO  Entroncamento 2330-141 Portugal 

2. What Data We Collect We may collect and process the following categories of personal data: A. Information You Provide Directly Full name Email address Phone number Property address Banking or payment information Identification documents (for verification or regulatory purposes) Booking and service details Communications and preferences B. Information We Collect Automatically IP address Device information (browser type, operating system) Location data Website usage data via cookies and analytics tools C. Information from Third Parties Booking platforms (e.g. Airbnb, Booking.com) Payment processors Partners or service providers. 

3. How We Use Your Data We use your personal data for the following purposes: To provide property management and hosting services To communicate with you about bookings, maintenance, or updates To process payments and manage financial records To improve our website, services, and customer experience To comply with legal obligations (e.g. tax, safety, identification checks) To market relevant offers and services (with your consent)

4. Legal Basis for Processing We process your data under the following legal bases, as applicable: Contractual necessity – To perform our agreement with you Legal obligation – To meet regulatory and tax obligations Legitimate interests – For service improvement, business analytics Consent – For optional communications or marketing You may withdraw your consent at any time where consent is the legal basis.

5. Sharing Your Data We only share your data when necessary, and with: Trusted third-party service providers (e.g., cleaners, maintenance teams) Payment processors and financial institutions Booking platforms and channel managers Legal, tax, and regulatory authorities when required by law We never sell or rent your data to third parties.

6. Data Retention We retain your data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, and reporting obligations. Landlord and service data: Kept for the duration of the business relationship and up to 7 years after for legal compliance Guest data: Retained as per platform rules and local laws (usually 2–5 years)

7. Data Security We use technical and organizational measures to protect your personal data, including: Encrypted storage of sensitive information Secure servers and firewalls Access controls and staff training Despite our efforts, no system is completely secure. We encourage you to use strong passwords and report any suspicious activity.

8. International Data Transfers If we transfer data outside the UK or EEA, we ensure it is protected by: Adequacy decisions by the UK or EU Standard contractual clauses (SCCs) approved by the appropriate authority Other legally recognized safeguards.

  9. Your Rights Under the UK GDPR, EU GDPR, and other applicable laws, you have rights including: Access – Request a copy of your data Correction – Ask us to fix inaccurate data Deletion – Request deletion of your personal data Restriction – Ask us to limit processing Portability – Request a copy in a portable format Objection – Object to processing for direct marketing or legitimate interests Withdraw consent – For processing based on consent To exercise these rights, contact us at: [Insert Email]

10. Cookies & Tracking Technologies We use cookies to personalize content, analyze traffic, and enhance your user experience. You can manage your cookie preferences in your browser settings or by using the banner on our website. For more information, see our Cookie Policy (coming soon).

11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us If you have questions, concerns, or wish to exercise your privacy rights, please contact: PLFive Host Email: contact@plfive.co.uk Phone: +447796917650 Address: Rua D Nuno Alvares Pereira, Numero 28- 1 Dto Entroncamento 2330-141 Portugal If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority.